Support

Organizations become customers for many reasons. But they REMAIN customers because of outstanding and responsive service and support. Many Matrix customers have been with us for decades. They know they can count on us for whatever they need to keep their organization secure.

To contact us, refer to the product below for which you need support:

FRONTIER

support@matrixsys.com
Available 8am-5pm ET, Monday-Friday, excluding holidays

Or call 800.562.3343
Available 24 hours a day, 7 days a week, including holidays

PREMISYS^®

PremiSysSupport@acre-co.com
Available 8am-6pm ET, Monday-Thursday; 8am-5pm ET, Friday, excluding holidays

Or call 800.562.3343
Available 24 hours a day, 7 days a week, including holidays

View these resources for more information about PremiSys:

Knowledge Base

PremiSys & PremiSys ID PC Specifications

CONSULTANT SUPPORT

Through its PremiSys access control line, Matrix Systems offers continuing education credits for AIA and BICSI members. Click here for course descriptions and details.